Privacy Policy | Job2Build

1. Who we are

Job2Build Ltd (“Job2Build”, “we”, “us”, or “our”) operates the website job2build.co.uk. We are the data controller for personal data collected through our platform.

For questions about this policy, contact us at: privacy@job2build.co.uk

2. What data we collect

We collect personal data in the following categories:

Account data: name, email address, phone number, password (hashed)
Profile data: trade categories, location, bio, profile photo (tradespeople)
Job data: job descriptions, location, budget (customers)
Identity verification data: government-issued ID, insurance documents (tradespeople only)
Communication data: messages sent through our in-platform inbox
Technical data: IP address, browser type, device information, usage data
Payment data: billing information processed via our payment provider (we do not store raw card details)

3. How we use your data

We use your personal data to:

Provide and operate the Job2Build platform
Verify tradesperson identities and qualifications
Match customers with relevant local tradespeople
Process payments and invoicing
Send service communications (account, job status, quotes)
Improve platform features and user experience
Comply with our legal obligations
Prevent fraud and enforce our terms of service

4. Legal bases for processing (UK GDPR)

We process your personal data under the following legal bases:

Contract: to fulfil our obligations when you use our platform
Legitimate interests: to operate and improve our service, prevent fraud
Legal obligation: to comply with applicable UK law
Consent: for marketing communications (you can withdraw at any time)

5. How we share your data

We do not sell your personal data. We share it only in these circumstances:

With tradespeople or customers to facilitate a quote or job (limited to what is necessary)
With our service providers (hosting, payment processing, analytics) under data processing agreements
With law enforcement or regulators where required by law
With a buyer in the event of a business acquisition (with prior notice)

6. Data retention

We retain personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. Account data is deleted within 30 days of a deletion request unless we are required to retain it by law.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to processing or request restriction
Receive your data in a portable format
Withdraw consent at any time

To exercise your rights, email privacy@job2build.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar tracking technologies. See our Cookie Policy for details.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of the platform after changes constitutes acceptance.